you are right they just needed more time i got a full explaiantion from the nice manager
Dear Michelle,
I am contacting you about the issue that you have had at Linx Casino hoping that I can clarify a few things for you.
Firstly let me apologize for any inconvenience that you have been caused, I assure you that our intentions are to create a enjoyable gaming experience not a difficult one.
The problem was that your welcome bonus and the Credit to the Ladies bonus were both added at the same time on your first deposit meaning that you had a cash balance of £37 and a bonus balance of £74. As we use the Linx Casino Bonus System the bonus balance is made cashable in £10 increments as you play (moved from your bonus balance to your cash balance). The play-through required on all bonus funds for Bronze VIP players is 30 times the bonus amount with 100% of the wagering on slots going towards wagering. Every time you wager £300 playing on slots £10 will be moved from your bonus balance to your cash balance.
I have looked into your account and £60 of the bonus amount was played-through and moved from your bonus balance to your cash balance where the funds could have been withdrawn at anytime. The other £14 unfortunately was lost before play-through was met. With the Linx Casino Bonus System you can play-through as much or as little of the bonus as you want and you can cash out anytime, only the remaining bonus balance will be removed when the withdrawal is processed.
Full details of how the bonus system works can be found here
http://www.linxcasino.com/en/CasinoBonusSystem.aspx
Our technical manager at Microgaming was contacted yesterday with regards to the Summer Holiday Play Check issue as I had the same issue when I tried to view the full game details of Summer Holiday on my test account. Our technical manager is looking into the issue and will be getting back to me as soon as possible. Once I hear from him I will email you immediately.
solved i think.
many thanks all