Quote:
Originally Posted by RockbetJohn
well everyone loves to argue here.
If you can find me all 5 players please do so, it's always posters with little to no posting history that always go straight to casinomeister. Casinomeister has over 11,000 members and the players who end up with these over the top requests are mostly new members with no posting history. If they use the PAB service I am always more than willing to participate and let CM get involved in these cases. Not everyone is using Neteller so their first real security check comes on the casino's part. We still need to verify the player and ensure that someone else isn't using their data. I am not saying that the poster in question was fraudulent in any way but security rarely asks for more than ID and when they do it's a case of suspected fraud and if the players are legit it gets solved and paid. If the player is not legitimate they usually end up complaining on forums but not cooperating and dropping the claim completely. I don't want to share casino stats but for millions of players signed up this is truly a handful of requests that surface.
Once again I'm not always on the forums but if anybody needs help you can pm me, email me directly or go to livechat and ask your message get sent to John.
Cheers,
John |
MILLIONS
If Rockbet has even ONE million players signed up I would say the level of multiple account fraud must be VERY high there
If HONEST players are getting these bizarre requests, they HAVE to be doing something "wrong" during the registration process. Unfortunately, there is NO-ONE to teach them what they SHOULD be doing.
Most players who have posted about having to send a photo of them holding their documents have then been cleared. They were HONEST, but it was the CASINO reading something into their details that simply wasn't there.
We have made mention before that this industry relies on trust between player & casino. It seems however that casinos DON'T trust players at all, yet the same casinos are taken aback when it is PLAYERS questioning THEIR integrity.
Making a photo of yourself holding your ID is not all that difficult, but I'll bet the "non cooperation" seen on this has more to do with the player feeling slighted (in effect, branded a liar), and digging their heels in and demanding what should be the right of an honest player, which is simply to be treated with respect, and like any other customer.
If casinos are so worried about players using other people's data, they are in the wrong business, since online it is far easier to pass oneself off as another, and photo ID makes NO DIFFERENCE, since the casino do NOT actually MEET the player as they enter the premises.
The purpose of putting photo's on IDs was for FACE TO FACE verification, and the ONLY way a casino is going to get anywhere NEAR this is to.... you've guessed it.... ask for a photo of them holding their ID
This argument is a case for it being ROUTINE to ask for a photo of a player holding their ID, not a "one in a million" scenario.
As to the number of players posting here about being asked to send a picture of themselves holding their documents, some lengthy research through thousands of posts may reveal some, but a poll might reveal more.
It IS around half a dozen who have posted this particular oddity, and it is definitely FAR more common now than before, otherwise there would have been complaints of this going back for years.
There are a lot of long time players who remember when it was "one in a million" to be asked for ANY ID if using certain deposit methods. Somehow, the casinos back then had other ways of verifying the details players used to register their accounts, and thus were happy with that when these certain deposit methods were used for both deposits and withdrawals. I also remember that casinos would actually pay your withdrawal to your requested method, no argument, no bullshit - suddenly they "can't" (or rather "won't") again using bullshit to distance themselves from the decision by using "circumstances out of control" as the general format of the excuse. Long time players don't believe a word of this, casinos were able to "control" these "circumstances" back in 2005, yet with 4 years of advances, now cannot.
New players don't see this, and may well swallow the bullshit about "routine", but long term players know when "routine" is not happening.
Taking this to the extreme, which again may be "routine" by 2012
, it could be near impossible for players new to a particular casino to pass verification without a great deal of trouble and anguish, yet at the same time be enjoying great service at the casinos they have become loyal to.
The result of this will be that players will be increasingly reluctant to try a new (to them) casino because they know they might face these problems. This will inhibit new casinos especially, but will also inhibit the process of competition among casinos for the players who already play online regularly. In particular, once a player has suffered an "extraordinary" request such as being asked for a photo of themselves holding their documents, they may consider themselves "tainted", and even MORE likely to face similar problems in the future, with the fear being that the seed of suspicion has been sown, and recorded in a database, and they may NOT be so lucky at the next casino with MERELY being asked for this photo of themselves holding the documents, but face an outright confiscation of winnings and an undefendable allegation of "fraud".