Quote:
Originally Posted by Jasminebed
Well, I paid someone to drive me, managed to scan it and eight hours later, here is my response:
Two more working days! I expect to be in hospital then, not really useful for me right now. Maybe I can spend some $$$ and use my cell phone's web-browsing to request my withdrawal on Wednesday. Sure hope they are happy with what I sent. The place I scanned it sent it as a PDF file, and the page is sideways.
This was my biggest win, and the first time I requested a withdraw over $1000. When I looked over my history, I've transferred quite a bit over a $1000 to my account in the past year, so I don't really know why they would request that now rather than on my last withdraw...I'd transferred over $1000 total before that one.
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Aha
Bet you wish you knew that earlier. It looks like it is a SINGLE withdrawal over the $1000 that triggered the annual verification. Perhaps if you had requested a smaller amount it would have gone through OK, and all you would have needed to do would be to have waited a bit, and made a second request.
Shows up their customer service though. You told them you were going into hospital, and had to endure an 8 hour day of driving, scanning, etc, and they are going to make NO allowance for your circumstances whatsoever, as if they just don't give a ****.
They COULD easily allow you to set it all up BEFORE you go into hospital, and have it all done by the time you get out. You may find they wait till you are IN hospital, and THEN complain that you didn't respond promptly to queries they sent whilst you were there, telling you it is YOUR fault for getting ill.
When I had a similar "one off" request from Neteller for documents a while back, they ALLOWED the transfer I already had in the pipeline to go ahead whilst the issue of new verification documents was dealt with.
These arrogant organisations too easily forget WHOSE money it is
