i have just spoken with josh again who is very nice and polite!
but still strange!
Please wait for a site operator to respond.
You are now chatting with 'Josh'
Josh: Hello. How may I assist you?
you: hi there
you: i have still not had any email from support concerning the issues i raised yesterday?
Josh: Kindly hold on for a moment. Thank you.
you: ok thank you
Josh: As far as not being able to view details for some bets, we have been told by the casino team that this was due to a synchronization delay. The information should be available now. We are sorry for any inconvenience this caused you. As for the issue with the Summer Holiday slot, our casino manager has investigated and found no errors or irregularities - you were simply unlucky.
you: and why was the playthrough on my £37 deposit over 60%
you: i had played through 2,117.80 without reaching the playthrough
you: i still cannot veiw the game history in detail!
Josh: Kindly hold on for a moment. Thank you.
you: i have contacted casinomister about these issues as i cannot get suitable resolve or any contact in email.I have posted in the forum and i shall update until i get resolution or i need to use their "pitch a bitch" system. Please be aware that any bad rep with this forum is viewed by thousands
Josh: I have checked your session and found the same thing as you did. I will have to forward to our casino team and ask them to investigate what the issue might be. It seems there are no details for any of the bets on the Summer Holiday slot.
you: so how could the manager have checked my bets?Its been like that since yesterday
Josh: As for the playthrough percentage, I may need to forward that to our casino team as well, but I am checking now. What I have found is that you played through parts, releasing 60 GBP from your bonus account to your cash account.
you: why do that i had no credit in my cash account? so the £60 transfer was 1.too late and 2.useless .
Josh: Our casino team said there had been a general synch delay, so it was assumed that this was to blame for the lack of details for the bets you mentioned. I will ask them to specifically check your bets for the Summer Holiday slot.
you: the guy last night said he "flushed £60" but this was after i had played .why do that
Josh: It was me you talked to last night. The funds were flushed as you played - not after - mostly ?10 at a time.
Josh: Bonus Amount Flushed, , British Pound, -10.00, 02/07/2009 20:09:01
Josh: Bonus Amount Flushed, , British Pound, -10.00, 02/07/2009 19:20:50
Josh: Bonus Amount Flushed, , British Pound, -10.00, 02/07/2009 19:00:42
Josh: Bonus Amount Flushed, , British Pound, -20.00, 02/07/2009 18:48:02
Josh: Bonus Amount Flushed, , British Pound, -10.00, 02/07/2009 18:17:06
Josh: Each transaction released funds from the bonus account to the cash account.
you: so i played through £60 but not all even after 2,117
you: i still have not found out why the playthrough was so high. it says 30x
Josh: I am checking this.
Josh: If you have a look at
http://www.linxcasino.com/en/CasinoBonusSystem.aspx , it says:
you: it says 30x playthrough ? i have 60 or more. i would never take a bonus with an unplayable playthrough.
you: this works out around £900 i think
you: or £1200 for £40
Josh: 30x playthrough would mean 150x30=4500 credits. 60 credits/gpb released works out to 1800 playthrough.
you: i didnt deposit 60 i deposited £37 but even 1800 is still lower than 2100
Josh: Also, another ?14 was flushed to your cash account earlier today:
Josh: Rebase Bonus Balance and Play Through Required, , British Pound, -14.00, 03/07/2009 13:12:43
you: why i didnt deposit today and i no longer had to play though as i zeroed out yesterday?
you: this seens really wrong like something fishy going on?
Josh: I am checking. Thank you for holding.
you: £300+ is a huge difference in playthrough requirements why was i made to do this extra playthrough? Its just wrong and unfair!
Josh: I think I have figured it out now. You got both the first deposit bonus and the Credit to the Ladies bonus, for a total of GBP 74. The playthrough requirement is 30x for both of these promotions.
you: thanks but this is totally awful that i should have to playthrough 60x on a £37 deposit the reload ladies bouns should not have been added if the system was going to up the playthrough to 60% thanks for the assistance but it is now past midnight,i have been trying to sort things for hours.
you: i am very tired now and frustrated /irate but thanks for your help
Josh: You are welcome, mam. I am sorry if you feel you have been misled.
you: i do i am very unhappy about it all, but thanks for helping
Josh: I will pass on your input to the casino team.
you: many thanks
It was a 60x playthrough which is unheard of in microgamming?
and as for the SUMMER HOLIDAY SLOT
still cant check it yet