Mario,
Thanks for attending to this.
However...Why would one of your casino support staff say something so stupid?
And why are issues such as this still happening?
It's not a new thing.
Point in question...I think we can all say that Pinababy69 is a trusted member of this community. On the 29th October 2006 she made the following post and part of this addressed the same inferior support processes that I've posted about on numerous occasions.
http://www.casinomeister.com/forums/...tml#post128442
Lets say 2.5 years have since past and yet the same type of sub standard support is being delivered. Of course I'm going to be a little testy about that as are other players too.
Over and above this...the last time I had cash credited from my aff payment it was added as a bonus. I got the same stupid response then from one of your CSR's.
As it was out of your "normal (9-5) business hours"...
Land based casino...Sorry sir we can't handle your enquiry because "it's out of our normal business hours"...You see how daft that sounds!
Anyway I'm straying from the point here.
When can we expect that your CSR staff are going to get their collective act together?
Cheers
T