Hi,
Just so it's clear my motivation for posting this is not with malice. It is however posted because issues like this take place all too often when dealing with Casino Share.
IMHO for an accredited
CM casino this is unacceptable.
Of course I could simple send Mario a PM and have it taken care of privately. But having done this a number of times and the same issues keep taking place, equates to me that
nothing is being done to address these issues to begin with.
Hence taking this to private PM is doing nothing to fix this issue(s). Ultimately CasinoShare obviously expect players like you and I to accept and keep putting up with this incompetence. In my book that's just BS!
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Yesterday I asked that $100 (cash) of my June 2009 aff payment from CasinoShare be credited to my casino account. Tonight I received an email from my affiliate manager informing it had been credited.
Logging into the account I had $100 cash and the usual 15% bonus I receive on every deposit.
After playing I checked one of my email accounts and had received a VIP offer from CasinoShare which was for 50% bonus up to $200 which would be credited instantly on my deposit up to Sunday 5'th.
When I have received these offers before I not only get the ongoing 15% but also the extra VIP bonus.
As I didn't make a deposit the $100 (cash) was credited manually I contacted live chat support. I've done this other times for this exact situation.
After the initial contact with a CSR I'm put on hold...waiting...waiting...waiting...
Finally the guy comes back to me and says "
Unfortunately David we can not offer you a bonus on that money has it is considered as bonus money"
What tha???
The $100 was cash.
If it was not credited to my casino account it would have been sent to Neteller combined with my total payment for June 2009 aff earnings.
Anyway this is so typical of the type of scenario that I'm sick to the back teeth about. Being treated like a complete moron.
Fact is that CasinoShare can't get their collective sh#t together to even master a simple, straight forward issue like this.
Just so there is no mistakes here is the chat log:
Please wait for a site operator to respond.
Chat InformationWelcome to Casino support live help, one moment please for world-class service
Christian: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Christian: will be assisting you, how could I be of service...
tcsrxxxxxxxx: hi Christine
tcsrxxxxxxxx: I had $100 from my affiliate earning for June 2009 credited to my casino account tonight by Duwyne (my affiliate manager).
tcsrxxxxxxxx: I received a VIP email about the 50% bonus tonight also
tcsrxxxxxxxx: however because the $100 was added not deposit the 50% was not added instantly
tcsrxxxxxxxx: Dear David (tcsrxxxxxxxx) You’re a VIP – Now allow us to treat you like one! 50% Match Bonus up to $200in purchases
tcsrxxxxxxxx: To qualify for your elite offer, simply make a purchase of $20 or more between now and midnight (GMT+2), Sunday 05 July, 2009 and you'll get a 50% Match Bonus up to $200 in purchases! Please note, your maximum bonus is 100. Your bonus will be credited instantly. You’ve earned the VIP title - now cash in on it! Claim your one-time-only VIP offer before it expires. Remember to keep an eye on the VIP Mega Celebrations for even more reasons to celebrate. Best Regards Nicolette B. Casino Host
tcsrxxxxxxxx: ---------
tcsrxxxxxxxx: Anyway can you organise to have the 50% credited to my account for the $100 cash added tonight please Christine, thank you.
Christian: One moment please while we look into the matter for you?
tcsrxxxxxxxx: thank you Christine :-)
tcsrxxxxxxxx: Oops sorry Christian...lol
Christian: I will be right with you.
tcsrxxxxxxxx: np
Christian: Thank you for waiting. I'll be with you in just a moment.
tcsrxxxxxxxx: that's fine Christian
Christian: I'm sorry for the delay. I'll be right with you.
Christian: I will be right with you.
Christian: Unfortunately David we can not offer you a bonus on that money has it is considered as bonus money.
tcsrxxxxxxxx: it was a cash deposit, part from my affiliate payment. If it had not been added to my account, it would have been sent to me Neteller account...Bonus...not...cash yes!!!
tcsrxxxxxxxx: Fine I'll just post to casinomeister.com and let Mario deal with another Casino Share stuff up...
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Reiterating my thoughts posted on other occasions...If this is happening to me, then I can take an educated guess that is also happening to players I'm referring to CasinoShare (and others in its Group) from my casino sites. Which ultimately reflects badly on not only my portals but me as a webmaster.
I take great pride in trying to promote hassle free casino gaming venues. So yes I do take this personally!
Cheers
T