If every online casino was this inapt of sorting issues like this out, although I'd not be impressed I'd have no choice but to accept it as the general status quo of playing at online casinos.
However, when places like 32Red can get their ducks in a row and keep them there year after year, there is
no reason why CasinoShare; another accredited
CM casino, can not follow suit!
Although I'm not driven by the $, my portals are a business and my livelihood. I Honestly wonder and I consider that the reason my player base growth is so poor for the PlayShare Casino Group, is because it is consistently being threatened as a result of these consistent screw ups.
How hard can it possibly be to get a support team to act responsibly toward players interests. After all without players you have no business.
I'm sorry but this is just too much...It frustrates me beyond belief.
And without pulling any punches...I'm so sick of reading all your Spin Dr blah...blah...blah Mario.
If nothing changes, nothing changes.
No amount of puffery is going to right issues that are in so much desperate need of attention.
Although each case is being sorted to the players satisfaction when raised here, executive protocols that should be taking place to prevent the catalyst of these events starting IMHO are not being conducted.
This last incident is practically identical to others I've had the misfortune of encountering time & time again when dealing with CasinoShare support.
Which drives home to me that these issues are most probably being thrown into the too hard basket each time they are raised here at
CM. Standardised generic responses seem to be the order of the day attuned to what people want to hear, NOT what should be taking place.
Edit: Credit where credit is due, I've always found CasinoShare offers a good & fair run for my deposits. But these CSR shenanigans need to be stomped on ASAP.
Cheers
T