[wintermare]

here is the conversation,but the just of it was two things:


1,i played the new summer holiday slot (set on autospin to stop on a win) it went for 68 spins at £5 a shot before i checked it . this just doesnt happen. Its a 100 line slot with only a 750 jackpot.

2. I only deposited £37 but i played through 2,117.80 gbp and still never met the playthrough.
maybe im crazy but this seems really high for microgaming.
here is the chat.



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"You are now chatting with 'Josh'

you: hi there,

Josh: Hello. How may I assist you?

you: i seem to have a problem with the new slot summer holiday

you: login session 439204,from transaction 310 -378 .there was only 1 hit on the slot?

Josh: Kindly hold on for a moment. Thank you.

you: i was mostly playing £5 per shot!

Josh: I am checking the transactions now.

you: for a 100 line slot with only a 750 jackpot thats very bad odds

Josh: I will forward your input to our casino team. We will get back to you by e-mail once they have investigated.

you: thank you ,can you please tell me what my total playthrough was in all games

Josh: Just for today?

you: please, just for today by my recogning i must have played through over £2500 on a £37 deposit

you: and for some reason i still never made any playthrough,im new to this casino but thats not like other ones where the playthrough is perhaps 20x or 25x

Josh: I am checking this. Thank you for holding.

you: ok thanks

Josh: You have wagered 2,117.80 gbp today, flushing 60 gbp from your bonus balance to your cash balance.

you: can you please tell me why the playthrough was so high

you: is it like that normally or was there an error

you: i could understand it being even £1600 that would be around 40x

you: i only found this as i always do playcheck after each session

Josh: I think it is normal, but it depends on what games you play. I am having a look at your playcheck now."

ps.i only play slots and not even the clasic ones