You can use the
PAB which of course I don't mind and will come back to my email. I have replied via PM and have looked at the security emails sent to the player. All I can say is security has their reasons for asking for more verification and it's a rare event. If this was a common occurrence then we would lose a lot of players and
CM would be flooded with complaints. This is only done in cases of suspected fraud and/or where security believes the account is being used by someone else.
I won't disclose more information on a forum since this is confidential information but I have no issues addressing any complaints publicly. In 3 years with This is Vegas and Rockbet I'd say this is maybe the 5th time I have seen the security team make this request. If the player cooperates and the documents turn out to be legit there will not be any issues of payment.
John