[jas2587]

Originally Posted by gambblex

Hi everyone!

First time ever encountered a problem with withdrawal processing(well,I have another sad story but I'll tell u later)

Well, I have a pending withdrawal request at Rockbet.

Several hundreds Euros.

Btw I see their representative hasn't visited forum more than 2 weeks

Well,I sent them my verification documents. ID,bank statement..

In about one day they email me that my bill is too old- its actually about 5 months old.But they need 2 months old -no problem- I went to the bank and got a most recent statement.

Forgot to say:they also need:ATTENTION: PHOTO OF ME HOLDING MY ID!!!!

I asked them nicely to show me where it is stated in their T&C-they give me a link to their T&C page-http://www.rockbet.com/termsofuse

But does anyone see anything about personal photo?

Well,they found my bank statement of 17June invalid as it doesnt have my home address on it. Every casino accepted my bills.(Btw before this moment I already twice asked them to call me and verify my info over the phone.)

I ask them what do they need? They reply-they need a kind of official mail with my name and address on it-okay-I send them copy of MoneyBookers AddressVerification mail ----sure its also OUTDATED! It has a date of 2nd January on it.

Well I got a brilliant idea-why dont Rockbet send me that official mail
themselves??? NO REPLY

All I got is :

"For verification purposes, we require the bill to be less than 2 months old, which is why we requested you to send us another one."

I have a new bill and official mail and ID --but it seems like I dont have anything

You probably remember they need a picture where Im holding my ID-well I sent them one-where my owh hand holds my own ID-nope !

They want to have my face visible!

Okay . If it looks like sh#t and smells like sh#t its probably sh#t

I dropped a PM to their representative John but dont hope to get a reply soon- his last visit was 2nd June.Good job!

It also takes extremely long time while someone from their support will reply with standard phrase.

I just dont know what to do -Pitch a bitch or send a complaint?

I really dont want to do anything of above mentioned things.

But it looks suspicious already.

Was anybody here asked about photo with his ID in a hand?

This is already enough to smell something...

Thank you in advance!

Good Luck to you all!

I had a problem recieving a withdraw from a casino I sent them every thing they asked for I even had my bank fax a letter yes she has had a account since 1995 etc etc

what they finally was happy with was a cover from a tobacco company magazine with my addie go figure as most billls are not in my name

Good Luck

Cindy