Quote:
Originally Posted by mobigarden
I have my business in China and I had my MB account, they closed my account one month ago suddenly without any reasons, and they ignored me for weeks, I kept sending them emails and documents, no answer at all, badly I have about 3000 USD in the accounts, I don't kwow when they will return the money to me, fuck moneybooker.
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Try the threat of court action. You will have to convince them this will be in an English court, but for $3000 they might just believe you have engaged a firm of representatives to pursue the case here. For $3000, you could use the small claims court, for a fixed fee of well under £100. If you have friends or relatives here in the UK, they could help by getting local advise.
Moneybookers are looking very bad now, even Neteller have not stooped this low (except for Americans).
What players need is a better choice - currently, these crappy ewallets have little competition, so can get away with providing this poor level of service, especially to their customers OUTSIDE the EU, and thus OUTSIDE the immediate regulatory framework.
If they tried this on a UK customer, we could complain to the FSA after 14 days of no response, since we can assume no response as being the same as receiving a "letter of deadlock". The regulator will FORCE them to respond, and explain their actions. Poor service can be subjective, but holding onto money that belongs to a customer is absolute, and hard to deny.
I do not know what would happen if a non EU customer complained to our FSA, but it might be worth a try, since if there are many such complaints, Moneybookers might face an investigation "in the public interest", to see if they are still fit to hold their emoney license.
Posting these stories on the net will help, since the worst offenders will lose customers to the better operators, and newcomers will stand a chance of capturing many of these disaffected customers.
I have not heard more on Ivobank, a new entrant, and a "proper" bank with full FSA regulation and FULL membership of the FSA investor compensation scheme. Ivobank set up with the intent to take on GAMBLING transactions, and seem to be targeting the UK and EU, going head to head with Neteller and Moneybookers. The problem at the moment is a lack of casinos accepting them as a deposit & withdrawal method.