I have a feeling that, especially if you aren't from the UK, complaining to them is just about as useful as complaining to the Kahnawake Gaming Commission.
I just shut down my Moneybookers account. They're rotten, filthy, incompetent idiots there. They've screwed up every withdrawal I've every tried to do from them except for the first one, which is the real kicker.
First withdrawal: Bank transfer, everything goes smoothly.
Second withdrawal: Bank transfer, they screw it up by sending it to the wrong account! Keep in mind that I didn't change ANYTHING in my account settings from #1 to #2
Third withdrawal: Check withdrawal, except that its missing $20 because their system said I didn't give them my full name. Except its printed right there on the check. Oh yeah, and there's more money missing because they converted from CAD to EUR to USD-- two unfavorable currency hits. (Plus another one when I convert from USD to CAD....)
Fourth withdrawal: With a new bank. I get every single SWIFT code and everything from them to be 100% sure. I enter it into their system-- well, as well as possible. Moneybookers only lets you enter the bank's code, then it says "CIBC at this address, right?". It doesn't let you confirm any other details, but everything it presents is correct. They screw up this one because there's missing banking information for international transfers, and they ignore me when I point out with screenshots how their system gives the right info and doesn't let you make any modifications. (Thus, the missing information is their fault)
Fifth and final withdrawal: By check, again missing $20 to currency conversion.
Total loss due to these assholes (I don't usually swear this much, but I'm really pissed just thinking about them) is over $100USD!
Good thing I got out when I did, because it looks like their giving up gaming transactions. Only a matter of time until their bad customer service and bad policies shut them down. And since they aren't a bank, they'll probably take everyone's deposits with them (or at least lock them up forever like Neteller). Get out while you can.
On a side note, now I have to find a gaming-friendly, Canadian accessible payment provider who isn't Click2Pay.
Quote:
Originally Posted by zebedy
is there any official body you can complain to about how moneybookers treats its customers ?  ill answer my own question 
moneybookers are watched over by the FSA,
check the following link you might find something useful there,
http://www.fsa.gov.uk/Pages/Doing/Re...cf/index.shtml |