Quote:
Originally Posted by iNetBet Promos
We believe that this has gone on long enough and this discussion needs to be brought to a close. Firstly we must stress that no terms were changed retroactively. The coupon in question was set up correctly, VP was always excluded. At no time did any of the OP's play on VP count towards wagering nor did any funds become withdrawable.
In this case there does seem to have been some confusion by the OP as to which games were and were not allowed. We try to make our rules as clear as possible however in this case there may have been some misunderstandings. Having spoken with management we have instructed accounts to refund monies that were removed. May I remind all players that if they have any doubts about which games are allowed on any coupons etc please contact support prior to playing.
On a separate, but related, note I would like to thank both Bryan and Max for the work they do here. Their PAB service, in particular, is an invaluable one. There opinions truly are impartial and that is what makes this such a great service. I believe that some of the reactions Max received here were a little unwarranted. He can only make a decision from the facts as presented and although some may not always agree with these they should be respected. They do a terrific job and sometimes I feel they are not truly appreciated.
I hope that this thread can now be closed and we can move on to some more productive discussions in the forum. |
Great to hear that the player was paid. However, that is only the first part. The second would involve Inet to be extra careful in setting the terms and conditions in the coupon. The terms of the coupon were definitely set up correctly but that is only for the cashier and not the print in the coupon.
Admittedly, some of the reactions to Max were bordering on abuse and restraint from some quarters is a must especially on someone who is trying hard to solve the issue at stake though this may no exactly be what some were hoping to hear.
Meanwhile, I think that the disucssions in this thread were very productive and as long as members continue to be cool, then more of the same are certainly welcome.