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The response is a joke.
BTW, the tags on this one are wrong.
'Botched promos' perhaps, 'technical glitches' no - this was incompetence in running a casino that then refused to pay.
The Malta response is a complete joke. I'm not going to go into the arguments again because they have been gone over too many times already, but deliberately doing nothing for nine months and then responding without making any attempt to address the points raised and then saying 'this matter is closed' is absurd. How can it be closed when they have simply regurgitated the email that Interwetten sent out the day after they stole everybody's money?
This is not 'ask the players what happened, ask the casino for their side, and then clarify individual points between the two side', this is 'ignore people completely for nine months and then just send out the casino's response'.
In what way does this constitute 'regulation'? Absolute bullshit. The UK should take over regulation of UK players' concerns for all of these 'whitelisted' casinos, then we might have something other than 'casinos pay us licence fees, let's do whatever they ask.'
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