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If I remember correctly, one of the requirements for accreditation is having live chat/24 hour support. The woman you spoke to didnt have a clue to what you were asking and it is a situation thatneeds improvement on. However, to their credit the manager, or whoever he is, handled the issue well and this is good service in my book. Even the best companies have staff who screw up but this does not mean that their integrity is at stake. Jasminebed make good points in stating that reps and not paid well and some differ from others.
BTW, win more with your bonus JP.
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