They have clarified that reaching a ZERO balance does NOT clear remaining
WR on a bonus you no longer have (because you lost the lot!).
This neatly ACCOMMODATES the bug, such that it is now a RULE of Clearplay bonuses. MG now do not need to fix anything (other than the tournaments
), rather they have decided that they will apply "carry over" of
WR where the bonus system implements it.
To counter this, you need to see if they STILL have an explicit term that states that reaching a ZERO balance VOIDS any outstanding
WR, as if they do these two terms contradict each other, and this can be taken to eCogra, who have already dealt with complaints around this bug in the system.
The bug in this case is because the system sees a tournament payout as a "win", and even on a ZERO balance, it will reactivate the
WR from the previous bonus used. However, tournaments are supposed to be a separate game, and maybe the answer is to claim bonuses in one account, and use another for the tournaments. JF bonuses are applicable once per PLAYER, not usually per CASINO.
For example, claim your bonus at All Slots, but play a cash tournament at All Jackpots. If you bust at All Slots before meeting
WR, your tournament win in All Jackpots will be paid in cash, and can be withdrawn.
Your next deposit at All Slots MAY reactivate the old bonus
WR, but as it is a bug, this is unpredictable. Interestingly, if you leave a NON ZERO but small residual balance, such as 1.85 credits, then the bug works IN YOUR FAVOUR, as the small BONUS residual converts to CASH along with the next deposit, and wipes the
WR
This is CLEARLY a bug with this behaviour!