16th September 2008, 03:57 PM
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RAMming speed Capt'n
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Join Date: Oct 2004
Location: United Kingdom
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Quote:
Originally Posted by vbdragon
I received a reply from Jackpot Factory that included the good news that they had credited my "cash account" at the casino with $20.
Thank you for you prompt action in resolving the matter.
The reply also included a puzzling reference to their T&C's ..
"We shall work on updating the T&Cs so there is no reoccurence of cases like this."
While this is a software problem, I really fail to understand how their T&Cs are involved .. unless it is in reference to tournament wins somehow being applied to the "Bonus Account", when a customer is still playing with a bonus??
But, as I'm aware of the bug & how it seems to work, I will ensure that I'm not in that position the next time I'm fortunate enough to get money from a tournament.
Thanks for all the input.
Cheers!!
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A rather careless answer 
Do they intend to change the T & C to ACCOMMODATE the "bug", rather than fixing it?
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Full Fruity ahoy capt'n 
Boarding party at the ready.
ATTACK!!!!!!
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