I received a reply from Jackpot Factory that included the good news that they had credited my "cash account" at the casino with $20.
Thank you for you prompt action in resolving the matter.
The reply also included a puzzling reference to their T&C's ..
"We shall work on updating the T&Cs so there is no reoccurence of cases like this."
While this is a software problem, I really fail to understand how their T&Cs are involved .. unless it is in reference to tournament wins somehow being applied to the "Bonus Account", when a customer is still playing with a bonus??
But, as I'm aware of the bug & how it seems to work, I will ensure that I'm not in that position the next time I'm fortunate enough to get money from a tournament.
Thanks for all the input.
Cheers!!
