Quote:
Originally Posted by Jackpot Factory
Hi vbdragon,
This is David Brickman, VP Player Affairs at the Jackpot Factory.
I haven't heard about this bug but I will certainly look into it. Please message me your account number and I make sure everything gets sorted out.
All the best,
David |
Perhaps Microgaming like it that way
This issue has been ongoing for well over a YEAR now, and is evident at ALL casinos using the Microgaming bonus system. The issue has resulted in complaints to eCogra, as well as "referral to Microgaming". It seems that the problem is dealt with on a "case by case" basis when raised, but Microgaming are simply not interested in investigating and implementing a global solution, preferring instead to devote all their energies into producing new games.
There are a number of MG bugs that have been around for years, and remain unsolved, however, when a bug ends up in the CASINO'S favour, MG pulls out all the stops to get it fixed (as well as constructing a cover up for their embarrassment)!