[chuchu59]

I feel compelled to tell everyone of how badly MB treats its customers. More than 2 weeks ago, I was suddenly cut off from depositing with MB at a Rival and then a sportsbook. The funny thing is I was sure I had adequate funds in my MB account and I had just deposited elsewhere the night before. OK, I log in my MB account and lo and behold, there is a notice stating that with immediate effect, because of where I live, I was restricted from performing any gaming transactions as a policy change.

As I wasnt given any prior notice, I asked them why they didnt let me know earlier of the change in policy and they replied bluntly after 3 days that this was a change in policy and that I could still use MB to transfer funds to non-gaming merchants. Obviously not satisfied, I asked the same question again with a little more emphasis on why no notice was given only to be given the same reply again, this time 4 days later. Mind you, writing to them is a bit of a hassle because you cannot reply to their e-mail but can only go their site's Messaging centre and forward a complaint using the ticket number previously registered with them. So I asked a 3rd time and demanded that I should either be given a grace period to settle my other transactions ie withdrawals at various casinos or at the very least to have them send my MB balance via bank wire free of charge to me. After another 3 days they replied and said no to both requests while reiterating yet again that I was permitted to transfer funds to other merchants and I must pay a fee for the wire which I feel is ridiculous as I wasnt given any time to settle my accounts.

In a mad scramble to find an alternative to get my funds out of MB I was fortunate to be rendered assistance from someone from my zone and my funds were safely retrieved. I believe that those of you that have MB accounts to be wary of this as they will, without advance notice, cut off access to your gaming transactions. This was handled very badly by MB and I give them a fat 0.