Again!!
Well ... It's happened again.
I deposited $75 to re-buy in the slots tournaments and then had to wait 2 days for the tournaments to finish .. to see whether I won anything.
In the meantime, I received a 10% bonus of $7-50 for the deposit.
Again, thank you JPF.
As you advised, vinylweatherman, I immediately played the bonus of $7-50 until I had a $0-00 cash/bonus balance.
Today I won money on 2 of the tournaments and this was immediately transferred to my account ... HOWEVER, $7-50 was credited to my BONUS account and the remainder to my Cash account.
I emailed support immediately, informing them of the bug within the software, that my account balance was $0-00 PRIOR to my tournament winnings being credited to my account and therefore, logically, there shouldn't have been a playthrough requirement remaining on my zero balance account.
I also advised them that I was withdrawing the bulk of the winnings (and accordingly, the bonus would be lost), but I have requested that they re-credit my Cash Balance with the 2 lots of $7-50 that they incorrectly credited to my bonus account.
I'll keep you advised as to their response.
I continue to hold this Casino Group in high esteem, but I am very concerned as to whether they can see the bug in the software & whether they can see the logic of my argument.
Cheers
|