|
Frankly, I cant see where the casino has erred. In their promotions page it was stated explicitly that the bonus would be credited automatically. Practically all other games were restricted so slot play was the only means to clear the wagering requirements. They could actually have voided all your winnings because you played restricted games before meeting the wagering requirements but it seems that they are still willing to allow you to finish the wagering on slots. You have $550 in your balance. Unless you do have an extremely poor session, you should be able to cash in the region of $300-$400 given that there is only $2400 in WRs.
If I were the casino I would not allow you to withdraw your $400 as you had benefited from the advantage of a much larger bankroll and were able to place larger bets with their money on even-money games. I dont see this as being fair to the casino in this respect.
The suspension of the account baffles me. I dont think the casino should do this but I also dont know what happened then. Actually, trying to threaten the casino with a chargeback when it is obvious that you have won with their money on restricted games without meeting wagering requirements is just not on. I hope you can think over again on this issue.
|