Quote:
Originally Posted by gerilege
I get it. You probably got a cashback bonus of 7.5, and you did not fulfil the wr, and the winnings were used to top up this previous bonus partially. To avoid this situation you might want to play down your bonus to zero. However I believe you are right, and support should be able to resolve it for you considering you only had 0.26 left, and you obviously didn't want to abuse that promotion. |
This is a long standing BUG that Microgaming somehow slipped in last year. It keeps cropping up, and it does not do exactly the same thing on different occasions.
According to the terms, reaching a ZERO balance should wipe out and wagering requirements, however the BUG often prevents this from working. We now have the situation where support staff have ONLY worked there with this BUG, and now believe this is what is SUPPOSED TO HAPPEN, and new players will often believe this bogus excuse and go on to believe they were wrong, and had misunderstood.
In this case, the balance went down to 0.26, not zero, however balances below 1 credit have been considered to be "zero" for the purposes of dropping
WR, since both a deposit & bonus have effectively been lost.
A low roller is unfairly punished by this bug, as a bigger gambler would consider this mistake insignificant when they deposited their next $500 into the account.
It would help if MG would start to take these issues seriously, as this bug has been reported numerous times, and has even lead to matters getting as far as bodies such as eCogra.
Maybe players should use our
PAB service in these cases, or approach eCogra, as then the weight of OFFICIAL complaints should get MG to do something about it because they would then come undrr pressure from eCogra, and accredited casinos would come under pressure to force MG's hand because their
PAB count would be higher than they would like.
To ensure a clear cut case, play down to EXACTLY zero (not 0.0n), and then
log off. If cash then becomes bonus after a fresh deposit or cash prize from a tournament, you have a watertight case.