Quote:
Originally Posted by winbig
Sorry, forgot a thought I had.....
What really irks me is that (Gary) the support operator couldn't just give me a link to the terms and conditions page and let me read it for myself. Instead, he gave me information on something totally different (ND Bonus rules vs. Match bonus rules.) How could I have made it more clear that I was talking about the Match bonus?
1st line:
By the way:
It seems that a CD mailer is where one gets the ND Bonus offer. The last paragraph on http://www.redflush.com/terms.asp leads me to believe that.
How in the world would you get their CD for a ND offer if you've never played there? Are they buying player lists from other casinos? |
Not directly, this would be done by buying names & addresses from a marketing company who has compiled targeted lists of people likely to fit certain profiles. They would themselves have received this information through various surveys, and statistics based on what these people have previously bought. These lists are more likely to be profiles, and not specific people, and may be generated from census data on age, salary, social category, and then worked to produce a list of those most likely to buy certain products and services. Anyone who has EVER expressed an interest in internet gambling is likely to be profiled on such lists. Naturally, there ARE unscrupulous casinos and casino employees that will DIRECTLY sell player lists to such marketing companies.
This seems to be yet another case of "poor training" of a CS operator, which has resulted in Red Flush being likened to the rogues before it becomes clear that the CS operator got mixed up between a DEPOSIT bonus, and a free chip. Many casinos, INCLUDING MG ONES, have cashout limits on these free chips, however these ONLY apply where a player NEVER deposits any of their own money. Ideally, one should claim the free chip, and then deposit for the match bonus, after which they should play "in the spirit of the offer" (eg, leave Blackjack & Roulette alone, and ideally just play slots).
While this should cause no trouble, I am now a little concerned given that another player has complained their DEPOSIT has been confiscated, as well as winnings, and without a bonus seeming to be involved. Quite possibly, this is yet another CS cock-up, and the deposit will be refunded, and only winnings held in dispute, which is more usual, although still puzzling where no bonus seems to be involved.
If Red Flush are suffering a fraud attack, they had better let Max know now, so that these complaints can be seen in context, and the "Dolphins" rescued from the "Tuna net" before Red Flush gets an adverse reputation.