I am glad to see the responses here and thanks to jetset for asking the questions I was thinking. Every new casino has it kinks and that's to be expected. It is much easier to determine as a player if it is a place that you want to play if the software is well known. It is much harder when it is proprietory. Introducing the casinos first creates a tentitive result. Not that that's a wrong thing but hence the curiosity.
For example:
Quote:
In the event of a complaint or dispute in the Casino, the complaint must be submitted in writing within fourteen (14) days of the event happening. If the complaint is received after this time, we will simply not address it. However, if there are extenuating circumstances; for example: A Player is incapacitated or otherwise unavailable for comment, we will address these issues on a case by case basis but reserve the right to invoke the 14 day rule above.
Should there be a discrepancy in the result displayed, on the Player's Casino software and that of Rome Casino and its software, the result will stand only on the Casino server software.
|
The software provider results are in the t/c's in some instances. If the software provider (Topgame) is unknown then it is difficult to have good faith. BTW, simply not addressing it doesn't sound good lol. Responding here says a lot however, thank you, and I understand the difficulties you face.
That is not to say that this isn't a good group etc but IMO I'll wait for the official launch.