[suzecat]

Originally Posted by RedFlush Host

Hi Cindy,

I am a support desk agent at Red Flush, let me begin by explaining how our bonus system works. You make a deposit and the bonus is credited automatically 30 minutes after your deposit.

If you have been playing at Microgaming Casinos over the last 5 years, you would know that this system has dramatically improved. Previously, you would have to contact support and the bonus would be credited from between 3 to 6 hours later. This system did not work very well as 95% of players do want our bonuses and they would like the process to be automated. This not only ensures that there is a consistency in the process but it ensures that you don't have to wait very long before you can play with both your bonus and your deposit. I agree that the system is not friendly to those players that don't want the casinos bonuses.

My advice to players like yourself is that you always contact support before making your first deposit and find out about their bonus system, there is always a way to circumvent this.

Red Flush is constantly finding new ways to improve our systems, the best solution we have for now would be, once you make a deposit, don't begin playing let the bonus first be credited to your account, then contact support and have them remove the bonus. In this way you are not subject to any wagering requirements.

Phillip

P.S You can hover over your balance to determine the funds in your bonus account and cash account. If you are having a problem, please contact our supporthttp://www.redflush.com/support.asp

Hello Phillip! Welcome! You are a very brave soul to enter the forum and make yourself available to us...............I like that and thank you for it! As far as bonuses go, I don't use them but respect those that do. I guess you can't win either way vis-a-vis making players happy with how bonuses are credited. Although good responsive support takes some of the sting away.

Again, welcome!