Quote:
Originally Posted by dambusted
Now I am puzzled.... Martyn post to me states he only works with Bryan and not the players. Your stating CM wants us to contact the reps first. I don't post here often as you can see, so I'm not sure what that exact steps are when you have a real concern or complaint etc. I just assumed a rep means it represents the casino....which includes the players...after all if there wasn't players there wouldn't be casinos and that is why I PM Martyn. My fault I acted out of haste to quickly and I do again apologize to anyone involved directly. I am glad Martyn came forward and was willing to help me with my issue, it does show he cares.
I would also like to say one more thing about the casino. My experience with the play at RED FLUSH, I thought it was totally fair and I had a good time playing at the casino! Unfortunately, I had a bumpy ride with the withdrawl. |
Yep that's the conundrum part...................Bryan wants us to PM the rep and give them a chance to fix the problem b4 we name and shame. The rep remembers that he only works with Bryan..............that's true to a point............when (and if) a
PAB has escalated then yes, the reps will negotiate with
CM and not the player (person who
PAB'd). However the initial contact (PM) between player and rep is for the purpose of clearing up the problem before it requires a
PAB.
Maxd, if I am blowing air here please set me straight
