Quote:
Originally Posted by suzecat
Jeanna..........this is a bit of a conundrum............Bryan/ CM asks us to PM the rep before we "name and shame" (which you did). So I suppose you must refrain from (being human) acting in haste and give the rep adequate time to do his/her thing with CS...............that's a difficult thing to do when you are mad, but not impossible. It was very cool of you to post your explanation above to Martyn.  Note to self: some people take weekends off........even at casinos....  |
Now I am puzzled....Martyn post to me states he only works with Bryan and not the players. Your stating
CM wants us to contact the reps first. I don't post here often as you can see, so I'm not sure what that exact steps are when you have a real concern or complaint etc. I just assumed a rep means it represents the casino....which includes the players...after all if there wasn't players there wouldn't be casinos and that is why I PM Martyn. My fault I acted out of haste to quickly and I do again apologize to anyone involved directly. I am glad Martyn came forward and was willing to help me with my issue, it does show he cares.
I would also like to say one more thing about the casino. My experience with the play at RED FLUSH, I thought it was totally fair and I had a good time playing at the casino! Unfortunately, I had a bumpy ride with the withdrawl.