[suzecat]

Originally Posted by dambusted

Dear Martyn:

First of all, please accept my apology for PM, I didn’t realize that you only deal with Bryan and not us players; I should have just posted in the forum and not sent you a PM. I just assumed since you represent the casino that you deal with the players. Second of all, you are right I didn’t give you more than enough time to send off a message to me. Next time, if there is one, I will definitely give the Rep more time to respond. Third, my statement of “if they don’t make things right, I will let everyone know how I was treated and handled in this situation” was my frustration talking after speaking with the casinos CS reps at Red Flush. I still don’t see that as blackmail of sorts, anyways so be it.

Flaming casinos- I am sure like anyone else that reads the forum, we all would like to hear players experiences whether they have had good or bad before we chose to play at a casino. Isn’t that what the title is Casino Complaints? Or should it be Flaming Casinos?

Suggestion on Rogue Casino- I didn’t just come up with that off of just my experience, it was also from other peoples complaints in the forums regarding this casino. I only mentioned that in the title to your PM. I believe in all my posts I never made the statement whether this casino was Rogue or Not.

Making this public- I just simply stated truthfully my experience with the CS and with my withdrawal. I hope no one holds back on telling their honest experiences, if they do then what is the point of having a forum? Even after you would of responded to my PM, I still would of honestly stated my experience with Red Flush.

As I was typing this, my mail arrived. I did receive the check, by CERTIFIED MAIL, NOT VIA FED EX, which is how I was told it would arrive. The cost of the certified letter was $5.32., sent on Aug. 8, arriving to me on Aug. 11th.

I would like to personally thank you on this post, for taking the time to respond to me and to try and make things right.

Jeanna

Jeanna..........this is a bit of a conundrum............Bryan/CM asks us to PM the rep before we "name and shame" (which you did). So I suppose you must refrain from (being human) acting in haste and give the rep adequate time to do his/her thing with CS...............that's a difficult thing to do when you are mad, but not impossible. It was very cool of you to post your explanation above to Martyn. Note to self: some people take weekends off........even at casinos....