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All withdrawal transactions are processed in US Dollars. The time it may take to receive your funds into your preferred payout account may vary. You will be contacted by the finance team soon after you make a withdrawal request, together you will make all the all the necessary arrangements and receive our best recommendations and options related.
Sounds like another casino i play with. Anyhow i was forward the same email msg during one of my withdraw pending. They left with me a 800 phone number and within few minutes i was talking with their customer service rep. The prob as stated about is this i had used instadebit to make my deposit but their casino could not use instadebit to refund back to me. Thats how i landed opening up a moneybookers account i cant fig out how to load it myself but my casino winnings do go into there. It seems using mb there is less of a wait also within the 24 hours i had my payment in. If i had of used few other options available to me was 7 to 14 day process so i think thats why the casino would rather discuss any large sums of withdraw with you so you can get your payment and be a happy customer.
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