[vinylweatherman]

RedArmy has simply regurgitated what Dukesy has just posted - this is like pouring petrol onto this fire.

Dukesy is making a case that there were more faulty hands than were found in the audit, and that the casino is FLATLY REFUSING to furnish him with his play history. Why on earth give Dukesy further cause to bash the casino - what is there to hide? I would expect any casino that is considered reputable having no problems giving a player game histories on request. From the casinos point of view, this should prove that Dukesy is making a fuss over nothing, yet holding back the logs will fuel rumour that something "funky" went on, and someone is covering their asses and not wanting some error to become public knowledge.

This is not a unique case, English Harbour was mentioned, but this also happened with Mansion Video Poker. We have also had big poker scandals, one being Absolute Poker. When players first noticed something odd, the response was to deny everything, and even now there is still some hidden secrets surrounding Absolute Poker.
Without full and frank openness, any casino/pokerroom found having a "technical glitch" that affects players is going to find the reputation of their software under fire, and recovery of reputation can take some while.

Really, there should be a full audit on ALL gameplay on this faulty game to see who has lost out, and compensate them. The casino should then announce when this has been done, and notify affected players. Those players who never noticed will be pleased by this honesty, but would not be pleased if they thought they had been affected, but only find out by accident some while later (reading this perhaps), feeling that the casino knew, but was happy to keep their winnings since they didn't notice and complain.