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Hi there,
I am not on the exec board at Playtech any more so can't reply for Playtech, but Playtech is only the software provider, licensing software to a particular casino group / poker room operator. If you have a specific player related questions - play / game query / payout etc, then it should go to complaints/support at the casino.
In the rare event that a Playtech licensee does not deal with it, please refer back to casino meister and the Playtech person that monitors will handle it.
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