I have sent an email to the Alderney Gambling Commission and copied in
security@pkr.com. 30 mins later I received my original deposit back. Before I realised they had given me the refund I went to a local internet cafe and managed to get onto live chat.
Unbeliveable:
me: I do not appreciate being disconnected mid sentence
me: I also do not appreciate being blocked from accessing the live chat
me: I have an ongoing issue and I want to discuss it
Peter: this is because there is nothing further for CS to discuss with you
Peter: you have lodged a complaint with the AGCC
Peter: all further correspondence must be with them
Peter: as per their rules
me: Their rules state that you should discuss the issue with the partu concerned
me: and try to resolve the issue
me: The AGCC has been alerted to your disgraceful behaviour
me: At this time it is an alert
me: Whilst you have my money I will not go away
Peter: Motie has informed me that the remaining balance on your account has been sent to your moneybookers account, total: 515
me: You have told me that I will receive my money back so I am trying to find out when
Peter: we are, of course, retaining the bonus
Peter: so i recommend that you check your MB account
me: ANd you still refuse to explain why?
Peter: We're not authorised to explain in detail for security reasons
me: Then I will do my best to disgrace your company in public
me: I have already begun. You will NOT get away with this. Evryone wil know
Peter: look at it this way; if by some chance you actually don't know how to abuse our bonuses - there's no way we're about to tell you how
me: I look at it as theft
Peter: theft how? we've sent your money back
Peter: we just retained our own
Peter: check your moneybookers account
me: HOW?
me: You fraudulently got me to deposit and wager
me: You then refused to provide the incentive or bonus
me: YOU ARE SIMPLY CHEATS
Peter: bonuses are not a consumer right, your decisions are your own
me: Oh no no no
Peter: no no no?
me: You refusing to provide the bonus is exactly the same as you refusing to pay a winning bet
me: You promised me that you would pay me $250 if I wagered 10000 on allowed games
me: End of story you cheated
Peter: let's take a look at what you agreed to when using the bonus:
Peter: "PKRCasino reserves the right to withdraw or amend this offer at any time, without prior notice. The decision of the PKRCasino management team is final and no correspondence will be entered into."
Peter: they're found in full here:
Peter:
http://www.pkrcasino.com/pkrcasino-p.../cash-bonuses/
Peter: we are perfectly within our rights
me: Withdraw or amend the offer not renege
Peter: withdraw
Peter: ...
me: Withdraw does not mean remove once it has been awarded
Peter: and section 9:
Peter: PKRCasino reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found.
me: I am well aware of your terms
me: and none of them exscuse or explain your actions
Peter: then you know why it is impossible to accuse us of cheating
me: Your regulator will find in my favour
me: It is not
me: CHEATS
Peter: Is there anything else I can help you with?
me: I will also be complaining to the Police and the ASA
me: You will not get away with this.
Peter: I will not get away with what?
Peter: informing you of the situation?
Peter: Is there anything else I can help you with?
me: You will not get away with defrauding me
Peter: nobody has defrauded you, we provided a service, you used it - we've even sent your money back rather than seizing it
me: I would have loved to see you try and seize it
Peter: when you break the terms & conditions of account use, there are consequences
Peter: Is there anything else I can help you with?
me: Please explain which terms and condtions I broke?
me: Becasue I am still waiting to know
Peter: I'm not authorised to discuss it in detail, as mentioned above;
Peter: if by some chance you actually don't know how to abuse our bonuses - there's no way we're about to tell you how
me: I do hope you are embarrassed
Peter: Is there anything else I can help you with?
me: Well done, you have cheated a 62 year old woman
Peter: you have your money back
Peter: we've cheated no-one
me: As I stated this issue will not go away. I am retired and can devote my entire energy to resolving this
me: You have cheated me
me: You owe me $250
Peter: and as such, all correspondence must take place between yourself and the AGCC from now on
Peter: Customer Support can no longer help you in such cases of financial dispute
me: I recommend you visit the casinomeister site
Peter: we will continue to refuse your chats and block any connections you make to Live Chat
me: you can explain your actions to the gambling world there
Peter: why not just post this next to your comments:
Peter: "PKRCasino reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found."
me: I have already posted it
Peter: it seems fairly self-explanatory
Peter: ok grand
Peter: Is there anything else I can help you with?
me: Most people are appalled
me: They call it an
FU clause which gives you carte blanche to behave as you will
me: Unacceptable in the gaming world apparantly
me: and extremely frowned upon by regulators
Peter: well thanks for giving the opinions of your forum buddies
Peter: Is there anything else I can help you with?
me: Is there any other insults you would like to make to the casinomeister site viewers?\
me: This whole chat will be posted there
Peter: i meant no insult, i was thanking you for your (and their) feedback
Under no circumstances can I or will I let this drop now that I have my deposit back. They way they have treated me and spoken to me is disgraceful. They seem to think they have the right to "seize" money! As far as I am aware only the goverment has the power to do that! Who do these people think they are?