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I have been trying to get some answers this morning as they have confirmed receipt of my documents by live chat. But they now refuse to communicate with me by chat yet it is a recognised method of communication for them and they have now blocked me from accessing it.
Victoria: Hi , My name is Victoria Dornan, I am The Head of Client Services
Me: Hello
Me: I am trying to ascertain when my money will be returned to me
Me: I have been treated disgracefully by your staff and company
Victoria: I would like to speak with you personally about this
Me: I have made a formal complaint to Alderney and posted on the casinomeister website
Victoria: Please can you provide me with a telephone number
Me: I will not discuss this issue by any media that does not ensure record keeping
Me: I have done nothing wrong yet I have been abused and victimised. I am 62 years old and retired
Me: I do not deserve this treatment
Victoria: Unless you can provide a phone number I can not discuss this further
Me: Please explain why?
Victoria: You have come through to the Head of Department so you can not go any higher
Me: I would have thought that a reputable company would be happy to communicate officially.
Me: Please clearly explain why you will not communicate with me in writing?
Victoria: I only deal with customers personally
Victoria: by telephone
Me: I only deal with frauds when records can be kept
Victoria: so unless you can provide me your number i will have to terminate this discussion
Me: I would advise you to think very carefully about that
Victoria: if you would like something in writing that is absolutely no problem
Victoria: We will write to you by email
Me: As I have stated I will not communicate by any media that a record cannot be kept of
Victoria: sure
Victoria: we will write to you
Me: I am offended that you will not speak to my reasonably
Me: *me
Victoria: so for now please be patient while we work this though and we will write to you
Me: No
Victoria: you have 2 options , either let me speak with you in a professional manner or we will write to you
Me: Please explain this situation to me.
Victoria: which option would you like to take?
Me: A professional manner is in writing. Why are you so insistent on no records
Victoria: ok then I will leave this conversation now and we will write to you
Victoria: thank you for your patience
Me: NO
Victoria: good bye
Me: Please explain why you refuse to use a vehicle that your
info: Chat session has been terminated by the site operator.
Of course at this point I will not communicate by any means other than in writing because I get the feeling that I will need evidence to support anything that is said. The live chat would be useful as it would allow discussion. Obiviously something that they are only interested in when there are no records.
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