I have had a look at their site, and they claim to be licenced by both Alderney and the UK Gambling Commission. This is rather odd, as their UK licence is dated 1st Sept 2007, and I recall a press story about the fact that NO online gaming site had bothered with a UK Licence at that stage due possibly to unfavorable 15% tax rates.
The chat script, if it genuinely comes from a company licenced both by Alderney AND the UK Gambling Commission beggars belief.
Both licences are available for inspection on the PKR site, and seem genuine looking (but how would players know that anyway).
I had a look on the Alderney site, and a search for "PKR Casino" yields ZERO matches. Their PDF copy shows they got the licence in 2006, and it is number 23, sadly, the Alderney commission offer no way for players to make an independent check themselves as to whether an online site claiming to be licenced there genuinely is.
I have serious doubts about this lot now, surely having both a UK and Alderney licence is overkill, meant to impress the unwary.
If they have indeed got these licences, they have breached their terms.
For Alderney, the procedure is to formally complain to the site, and then (if no joy) to the Alderney commission.
I suggest contacting PKR again, making a formal complaint about this sequence of events, and state that if you do not receive a satisfactory responce within, say, 14 days, you will complain directly to the Alderney commission, with the details specified on their site's PDF copy of their licence no 27.
With luck, this will scare the proverbial out of them, and your deposit at least should return in a flash - winnings can be pursued at leisure.
As well as Alderney, you could complain to the UK Gambling commission, they claim & display that licence too!
The casino is Playtech (often software of choice for rogues that feel they are too "posh" for
RTG), god only knows what software the poker room is.