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They refuse to provide me with further details categorically stating that I am a bonus abuser and they have banned me from their site. I have spoken via live chat with "Motie" a supposed manager whose attitude is an absolute disgrace when asked what I had done replied with "Give us some credit" and that "you know better than me why you chose to abuse the bonus." It literally took me 10 requests for her name and position to get it out of her. I had to pratically beg.

They refuse to explain any further and will not provide any information on when I can expect to receive my money except to state that someone will be in contact to verify my identity.

Here is an exerpt from the live chat. I am a 62 year old woman. I have never been treated like this by a casino.

motie: You violated the terms and conditions of a bonus, we exclude bonus abusers from our site
Me: how?
motie: Mrs *****, please give us some credit
Me: I ask you again, how?
Me: And please be advised that this chat will be recorded.
Me: Please clearly state what you mean by "give us some credit"
motie: it is recorded here too
Me: Great then there can be no dispute
Me: I ask again, Please clearly state what you mean by "give us some credit"
motie: you are banned from our site

motie: You are not entitled to the bonus. you can only withdraw the remainder of the balance on the account excluding the bonus pending ID verification by our security team
Me: Why have I not been asked for identity verification?
Me: And I ask you again. Please clearly state what you mean by "give us some credit"
motie: see my answer above
motie: You are not entitled to the bonus. you can only withdraw the remainder of the balance on the account excluding the bonus pending ID verification by our security team
Me: Why have I not been asked for identity verification? And I ask you again. Please clearly state what you mean by "give us some credit"

motie: The answer to why you abused the bonus should come from you
motie: I can see
Me: excuse me?
Me: I met all conditions of the bonus
motie: You know better than me why you chose to abuse the bonus

I have still not been asked for ID. I have still not been refunded. Nobody should play at this casino.

Thank you for your post BlizeH, I wonder if there is anyone else who they have done this to?