Quote:
Originally Posted by parpol
Dear Customer,
This is a notice to advise that the failed transaction for the total of $103.00 has been credit to your account.
Your cooperation and patience whilst this matter was being resolved was greatly appreciated.
Should you have any further questions or concerns please do not hesitate to contact the support team.
Regards
Customer Support 
although I have accredited 100 euros because "You were advised of this in error i do apologise for that it should have read 100.00 euros"
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You are still down 3 Euros. Since the transaction failed, they should refund the fee, since you did not receive the service this fee was for. If you try again to withdraw 100 Euro, it will fail because you no longer have the 3 Euro to cover the new fee.
It should come under consumer law, if you pay for a service (cash withdrawal), and the provider fails to provide the service, they cannot charge you. If anything, THEY should be charged for the inconvenience their error caused YOU.
It should be much the same for Italy, as many of these rights stem from the various EU directives, although individual governments are free to implement them in their own way if they do not have such rules in place already.