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That is a very serious bug and no way would I play at a Casino that has faulty software that rips the customer off.
How long do you think a bug would last that cost the Casino money?
I reckon it is just a bug and nothing more sinister but why play at a place where you can't be sure if a winline will be awarded?
Congrats on that nice little win Lauram, if you get an answer back from tech post it here please, if they give no explanation stear well clear would be my advise.
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If you can keep your head while all about you are losing theirs then you are probably the Guy with the axe!
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