Quote:
Originally Posted by footdr
My faith restored, bonus deposited to my account. I didn't want to identify the Casino Group until they had a chance to "make good", that is why header not posted. These problems give players a headache! Not to mention the time and effort it takes to resolve the issue.
They said it was a computer "glich".
All in all, they ended up doing the right thing. So I am pleased.
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All well and good, but why make such a song and dance over it in the first place. If the player gets an Email, and there is a glitch, just credit the goddamm bonus manually, don't fire off speculative accusations that the player is "wrong", refer to a department that never replies unless to Email them a hundred times as "follow up".
COMPETENT CS would have ensured this got resolved fast, and long before the player felt moved to start posting publically about their poor experience.
Poor levels of CS seem to be an escalating problem with these online casinos, surely something can be done about it. It seems than CS staff will often adopt a hostile attitude to a claim by a player, rather than making sure a proper investigation is carried out. This results in the player receiving a dismissive "tough sh1t" response from CS, with the only option then to turn up the heat, be this by posting publically, or getting more "robust" in their Emails back to CS.