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I wont name the casino this happened to me also. I had made a few deposits with this casino and then came the next month made a few more never won to collect anything so around comes their bonus days. I get here is 25 dollars log in and play it no deposit required just 15x playthrough and so on. Well i get in and then cs says are you sure it was us and did you need a free chip that badly.
I said first off i didnt ask for this i will forward you back the email. So thats what i did next i know their support team emails me saying this promotion was long ago i said i just got it today respond is we see that but its not valid. Fine whatever few weeks go by and again i get this other email here is 15 for your loyalty log in again and same crap. I said you know close my account response again was why do you ask for free chips. That was it deleted casino never went back i have never asked for any free chips from any casino so to me that was like a slap in the face. Move on if they treat you like this over a free offer i cant imagine if you cash out what they would say oh really did you really want that money.
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