Quote:
Originally Posted by Casinomeister
I'm pretty sure that Chartwell does record gameplay.
The bottom line is that the casino detected bot play, which is clearly forbidden in their terms and conditions. Every company has a right to protect itself from players who use bots, no matter the reason. If they don't want that play, and this is explicit in their terms and conditions, then don't use bots.
I don't allow members to sign up using bots in this forum. This is one of the reasons that the sign-up process is moderated; each sign-up is reviewed. If I had the forum wide open for anyone to join, the numbers would be way out of whack. I delete 3-5 bogus sign-ups a day - all bots or potential spammers. It's my right to make this rule.
Betfair (and every casino that I know) has the same rule. They don't want bot play. If they detect bot play - they'll close the account.
If this player wants to protest this, the best course of action is to contact the casino's licensing jurisdiction. There is an official process available for solving these problems; it's up to players to utilize these agencies and make them earn their pay.
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Firstly, the Forum sign-up process using a bot would be considered a SPAM issue and can be distinguished from the subject of an individual player seeking an enhanced online gaming experience.
Secondly, every Casino does not prohibit the use of a Bot. Microgaming
give you a bot to play with such is the true reality of the situation. A bot increases the speed at which games can be played. More games, more wagers, more turnover, more player losses, more player deposits, more casino profit yada yada yada.........
The Casino
did not detect bot play. The Casino
claimed it detected bot play. Big difference. This is a Casino that can not furnish Play logs of game history. Why would you believe they could detect bot play?
I agree the only practical recourse for a disaffected player is Maltese LGA however hopeless that particular situation might be (which is another lamentable online gaming story).
It would be good to see these online gaming issues dealt with by regulatory authorities but for the moment they seem to be too busy collecting Licensing fees.
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