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I'm pretty sure that Chartwell does record gameplay.
The bottom line is that the casino detected bot play, which is clearly forbidden in their terms and conditions. Every company has a right to protect itself from players who use bots, no matter the reason. If they don't want that play, and this is explicit in their terms and conditions, then don't use bots.
I don't allow members to sign up using bots in this forum. This is one of the reasons that the sign-up process is moderated; each sign-up is reviewed. If I had the forum wide open for anyone to join, the numbers would be way out of whack. I delete 3-5 bogus sign-ups a day - all bots or potential spammers. It's my right to make this rule.
Betfair (and every casino that I know) has the same rule. They don't want bot play. If they detect bot play - they'll close the account.
If this player wants to protest this, the best course of action is to contact the casino's licensing jurisdiction. There is an official process available for solving these problems; it's up to players to utilize these agencies and make them earn their pay.
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