If you believe you are 100% in the right - you didn't use a bot - I would suggest contacting the Malta authorities here:
http://www.lga.org.mt/lga/home.asp
They are a little slow, but I'm sure they will look into this.
And when they resolve this, please come back and tell us what the results were.
Quote:
Maltese based products - The Lotteries and Gaming Authority:
Alternatively, if you have made a complaint to Betfair in relation to one of our Maltese licensed products (for example, Poker, Casino, Games, or Multiples betting) and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you can raise any unresolved dispute with the Maltese Lotteries and Gaming Authority by emailing: complaints@lga.org.mt.
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