Praytech you are engaging in very poor conduct at the moment and i am going to advise you to desist in making slanderous comments on a public forum
The stats that you showed were for your last 4 sessions at the Casino something that you conveniently forgot to point out
Your overall ratio as per the email and i quote
Quote:
Justin, I received your complaint regarding the odds, and also what you have been informed by the support desk regarding the payout ratio being 97%.
Firstly, as to the 97% you were informed about, please note this is our casino average payout ratio, and player's payout ratios can sometimes differ from this, but overall will be roughly the same as the global payout ratio.
I would like to take this opportunity to give you some more information on your recent game play and also payout ratios.
I went through your last 4 sessions on the casino which ran from 2008-06-03 00:13:59 to 2008-06-03 10:21:00. During these 4 sessions you wagered the following amounts per session:
Sessions Start: 2008-06-03 00:13:59 - Wagered $304.30 and payouts of $254.00 and your Payout ratio: 83.47%
Sessions Start: 2008-06-03 03:05:23 - Wagered $2,781.75 and payouts of $2,329.00 and your Payout ratio: 83.72%
Sessions Start: 2008-06-03 07:45:36 - Wagered $540.04 and payouts of $311.00 and your Payout ratio: 57.59%
Sessions Start: 2008-06-03 08:41:10 - Wagered $1,729.52 and payouts of $1,170.75 and your Payout ratio: 67.70%
As we can see from the above the odds were against you and I agree fully with you that these session it does seem that the odds were against you.
I then had a look at your total account gameplay, and the figures for this:
Total Wagers: $154,645.30
Total Wins: $142,502.78
Overall Payout Ratio: 92.2%
I have also attached a excel sheet indicating all games you have played with us, showing their respective totals and payout ratios. I have only included games where you wagered more than 100 games. Overall you will notice that your payout ratio is not bad at all.
I would like to let you know that I have also added a $300 bonus to your account as a small token of our appreciation of your loyalty.
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It should be quite clear to you but perhaps your intention is merely to slag us off . Now i will get the guys to get you all of the game play - i am not sure why they did not do it the first time around but i am steaming now re this so they will do what i want .
You are merely using portions of the email that suit your argument and omitting the rest .