Several weeks ago, I joined the betfair sportsbook. I claimed the casino singup bonus and in a following week the cleensweep bonus. I then turned my initial deposit of £50 in outstanding £500(including bonuses) I felt that I ran out of luck so I requested withdrawal of whole balance.
I was then asked to send a few scanned documents. Afted the verification process was completed, I recieved following email:
> Dear Mr. Slivka,
> Thank you for replying back to us. I confirm to have received the requested
> documents. Your account is now active. Although I must give you notice that due
> to promotional abuse a bonus payout has been deducted from your balance.
> Kind Regards
>
> Verification Team
>
>
verification@betfair.com
>
www.betfair.com
It seems they stripped me of the £200 bonus because I won. Why do they offer the bonuses if they remove the bonus from your account anyway? And what is the bonus abuse? I sent them email saying that they have probably made a mistake.
This is what I recieved:
> Dear Jan,
>
> Please be advised that following an investigation into your activity in the
> Betfair Casino, we have concluded that your bets were carried out with the
> express purpose of abusing the bonus offered.
>
> This is in accordance to the bonus terms and conditions which stats that
> "Betfair also reserves the right not to pay any bonus to customers that it
> suspects to be abusing this promotion."
>
> Please be advised that you balance reflects your activity regarding your
> deposits and game play, minus the bonus amount.
>
> Kind Regards
This is just sick. I thought betfair is a reputable company.