Quote:
Originally Posted by maxd
FWIW I have sent their support people a heads-up. Hopefully they'll step forward and deal with this.
|
Don't hold your breath. They have a policy of not dealing with forums, and this has been the case for as long as I can remember. They have been invited to have a rep here, and like Casino Rewards, they have declined.
This is such a common story, they advertise that certain loyalty levels entitle players to certain levels of loyalty offers, but this rarely happens. This is false advertising, especially in the case where a deposit is solicited on the back of an offer by Email, and this is denied only when the deposit has been made.
UIGEA seems to have made almost the entire industry think of turning to the "dark side", leaving little difference between the good and the bad operators.
If this keeps up for much longer, the industry will go into terminal decline as even the most hardened online gambler will finally say "enough of this", and find another way to get their fix, perhaps going back to what was on offer in the real world before the internet came along (for me, this would be fruit machines).