Quote:
Originally Posted by VegasAffiliates
Dear Client,
Thank you for raising this issue. We are genuinely very sorry that you have encountered such difficulties regarding our unsubscribe procedure and are investigating both the service you received from our support team and the link problems you appear to have had on our casino website.
If clients do not highlight these issues, they can go unnoticed and as a result we really appreciate your help in this matter.
By way of explanation, we have ascertained that our servers had been operating at full capacity as a result of recent changes and upgrades. Resultantly it appears your unsubscribe failed. This may also of course, be a browser related issue too.
Regardless, your requests made to our support should have ensured you were removed from our promotion emails. We wish to investigate this fully, so if you could send us any email correspondence, (i.e- referral numbers, forward your emails and provide your account number) we can get this cleared up within the next few hours.
Despite your fears, we are fully compliant with laws regarding email sending and spam definitions. It would be neither cost nor time effective for anyone concerned, to send unwanted offers to clients who do not wish to receive them.
You are quite right in assuming that these emails in question must be from us because they contained your account number. We hope you understand that we will do our absolute best to fix this seemingly isolated case. It is in our interests to comply fully with the best email and marketing practises and we always work to achieve this.
To reiterate, we require your correspondence on this matter and account details in order to prevent cases like this occurring in the future.
Please contact us either privately via this forum or through our support team.
If you need anything else, please ask us.
Our apologies and Gratitude,
MiniVegas Group
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HI There
Thanks for answering - and....WOW! I didn`t got any mail (well just one I think) in the last week. Thanks for checking your servers and the Massmail-Producing system.
Sure - you are a company - out to get money. I understand this. But sometimes it fells a bit strange....
I thank you for taking this serious.
Many Greetings