Quote:
Originally Posted by Audioz
I've played at KS about one year and sometimes i could win a little thing, but sometimes i've certainly also lost someone, but that's very normal.
The only problem was, that i got at the beginning everytime paid within 3 working days, but after one year i would make a withdrawal back to my Neteller account, on which i've deposited, my withdrawal was declined after 5 days, without any reason and as i asked the support per e-mail, because the live chat was never available in this year, i never got any respond from them, so after 3 emails and 1 month without any answer i wrote them only a last email, that they should close my account, because it have no sin for me, to play/deposit at any casino, on which i can't get paid anymore, without any reason!
Needless to say, that my balance (ok it was only(?) about $500) was going down to zero after 1 month, because nobody will wait such a long time and this even without any response from their support(?)
Then i gave my money better to the Rogue RTG Casinos, because there i have more chance, to get my withdrawals and they also answer me in live chat, if i use them  |
This is another "morsel of negative publicity". As far as this player was concerned, his payment should have arrived as per normal in Neteller, as he had deposited that way. The withdrawal was declined, why? That was a mystery to him, because the casino would not reply to attempts made by him to find out. Naturally, in time, this worked in the casino's favour as he played the balance away in the end, and now the problem has gone away.
This has been a complaint levelled at Wager Junction before, lack of response from CS despite several Emails, and Live Chat never working, or not working properly. Whan it does work, the CS on it seem a bit clueless at times. I once tried to get a minor problem resolved at KS, gave my details, but was repeatedly told by CS that I didn't have an account. I had to give up due to the slowness of live chat, it is not really suited to a discussion, but rather asking a question and getting an answer. Emails were ignored, and I finally only got it resolved by phoning them and having the necessary discussion where I found out it was an inadequacy in the way back office functions are set up that lead to CS on live chat not being able to find my account, which was mainly due to there being more than one "King Solomon's casino". Now, it seems there were 4!!!!