Quote:
Originally Posted by VegasAffiliates
Dear Client,
Thank you for raising this issue. We are genuinely very sorry that you have encountered such difficulties regarding our unsubscribe procedure and are investigating both the service you received from our support team and the link problems you appear to have had on our casino website.
If clients do not highlight these issues, they can go unnoticed and as a result we really appreciate your help in this matter.
By way of explanation, we have ascertained that our servers had been operating at full capacity as a result of recent changes and upgrades. Resultantly it appears your unsubscribe failed. This may also of course, be a browser related issue too.
Regardless, your requests made to our support should have ensured you were removed from our promotion emails. We wish to investigate this fully, so if you could send us any email correspondence, (i.e- referral numbers, forward your emails and provide your account number) we can get this cleared up within the next few hours.
Despite your fears, we are fully compliant with laws regarding email sending and spam definitions. It would be neither cost nor time effective for anyone concerned, to send unwanted offers to clients who do not wish to receive them.
You are quite right in assuming that these emails in question must be from us because they contained your account number. We hope you understand that we will do our absolute best to fix this seemingly isolated case. It is in our interests to comply fully with the best email and marketing practises and we always work to achieve this.
To reiterate, we require your correspondence on this matter and account details in order to prevent cases like this occurring in the future.
Please contact us either privately via this forum or through our support team.
If you need anything else, please ask us.
Our apologies and Gratitude,
MiniVegas Group
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Unfortunately, the raft of casinos with lower standards than your own have messed things up for the whole industry. I get the mailers for my accounts, I nave not unsubscribed in case I decide to try one of the offers, yet my ISP now automatically detects them as spam, and there is nothing I can do about it as it is a centralised blocking feature over which I have little control, such as adding the "from" address to some kind of whitelist. All I can do is turn their spam filter off completely on my accounts, which means I get the mailers I want, along with 100+ pieces of spam that also remains unblocked advertising Viagra, Watches, Canadian medicine, and of course, rogue casinos
Every casino spam email is an opportunity for active spam filters to "learn" something else to block, and this results in both spam, and legitimate mailings, getting blocked. What we need, as players, is a specific spam filtering product designed specifically for casino players, so that it doesn't simply block a mail for quoting "Blackjack", "Casino", or "Bonus", but is more discerning, looking for bonuses above a certain level (too good to be true), or more specific terms such as "Palace of Chance"
It should be designed to let through all mailers that quote a player's account number, and the filter will have an option so that players can add this to the "let through" part of the filter, with it being encrypted in case a trojan is then developed to harvest the product of it's held account numbers.