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For starters, this issue was from last September, and only now do you address it. This was unwise, as this thread was long buried, and it's resurrection has done you no favours.
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We have nothing to hide and no issues to fear - even if it is a old thread -and i havent had the opportunity to ask a question -i think that i am allowed to am i not . Does not answering on a forum make the Casino a bad one ? I think not . I wish i could answer every thing on every forum but sometimes well you know there just isnt enough time .
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Another pressing issue is opening accounts for players WITHOUT their permission at other group casinos, and then sending them their username and password along with their opening offer. This is bad, because it puts the cart before the horse. It should be up to the player to see what is on offer, and then open an account if they see fit. This also allows them to open an account through an affiliate of their choosing, which could support a site they patronise, or even get them an alternative offer.
Your group did this to me, opening an account at Windows casino from my information at King Solomons and others in the group originally opened through GoneGambling. I was sent my password by snail mail, along with an offer. MY security was not breached, but as I mentioned in another thread, had I moved house in the meantime, I could have had someone else "steal" this account and misuse it for "money laundering" while your group assumed it was me playing still.
I DID play Windows in the end, for a while anyway, but soon realised that the T & C were SO HARSH, even compared to King Solomons, that I was incredibly lucky to have done as well as I did, and quit.
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The player has the choice on wether to use it or not - it is a free money offer to players and we do try to migrate affiliate IDs across . In some instances it takes some time to be done because of operational issues on both our end and the software suppliers end but it is done . We choose to do this and apologise to player who feel that we are intruding . We are merely offering them a different product and a bonus . There are no financial details on the accounts and using the account for Money Laundering well ummm i think not .
I think you were one of the people that were questioning why we kept KS on 2 platfroms and then invented some stuff the Casino and i am talking about statements like this in particular
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Whatever the outcome, this just SCARES THE *&^% out of players who find they can play one day, leave a balance overnight, and find themselves locked out without explanation the next day.
I see no need to move to Playtech from RTG, except perhaps to escape the "rogue" image that RTG have in their main markets, which are now Europe.
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No players were ever locked out and the majority of our players were informed
We dont inform some players for obvious reasons . Do we have to inform all players Vinyl ? Does that also make us a bad casino ? Also the 2 platforms have been maintained because of my affiliates and i was the driving force behind that decision.
I have no issue with sharing information and telling people what the group are doing .
The terms and conditions are dependant on the region and as you live in the UK i think that you will find that the majority of Casino groups will have harsher terms and conditions for players from the UK as you are simly far to canny for us simple casino operators who know not what we do .
Finally there is a section on this site where my details are displayed quite openly and a few members use it to contact me when they have issues and i usually manage to resolve it for them . Please dont hesitate to contact me